Genesys Cloud + the Gold Partner with decades of experience

Move to the cloud with zero Genesys Cloud fees for up to 12 months.

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Genesys + IPI

Choose the Genesys partner that can support every step of your journey – and ensure you get maximum value from your investment.

Self-service options

Give customers what they need without human interaction. Save your agents for complex interactions that require a personal touch.

Voice and digital

Automate the routing of voice, callbacks, chat or email for greater efficiency when your call centre traffic spikes.

Outbound

Reduce incoming interactions by proactively informing customers about problems or fixes using outbound voice notifications.

Employee collaboration tools

Boost productivity with built-in chat, document sharing and video conferencing — perfect for the at-home workforce.

Public cloud hosting

Manage your contact centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.

Security and resiliency

Trust in a secure platform. Genesys Cloud is built to handle rapid change and adheres to the strictest cloud security protocols.

What Our Customers Say

More than 1,400 companies in over 100 countries trust Genesys Cloud to deliver seamless omnichannel customer journeys and build lasting relationships.

Hodge

“IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver ”

Jonathan Evans, Technology Transformation Manager

Findel logo

“The implementation went really smoothly and within the time frame stated. Everyone have picked it up quickly based on the training materials provided.”

Chris Wane, Senior Planning & Control Analyst

Your journey to the cloud starts now

Zero fees

Pay zero Genesys Cloud fees for up to 12 months until the legacy contact centre vendor maintenance contract expires.

48 hour set-up

IPI experts will provide Genesys Cloud voice in 48 hours and digital channels shortly after — all at a heavily discounted price.

Free consultancy

We’ll come to your site and work with your team to:

– Understand
– Assess
– Uncover
– Identify

Flexible SIP services

Reduce costs with IPI’s flexible SIP services and optional PCI compliance solutions.

Free eLearning

IPI’s free introductory eLearning courses ensure your administrators, supervisors and agents are proficient in less than a day.

Contact our Genesys experts

 

Interested in learning more?

Use this form if you would like to hear from one of our consultants.

We have decades of experience in contact centres, and would be delighted to discuss your current platform, challenges, goals, and priorities.

Our Genesys migration offer can help you transform your contact centre, while benefitting from zero Genesys Cloud fees for up to 12 months (until your legacy contact centre vendor maintenance contract expires).