Business Continuity

We Understand How Important the Flow of Communication Is For Any Business

The ability to effectively communicate is never more critical than in a crisis. To ensure businesses can maintain operations with the same level of performance standards, IPI has Contact Centre operational expertise to support you at any stage of Business Continuity requirements.


We are here to help. Immediate advice is available from our Consultancy team to get you going in the right direction. Simply contact us and without any cost or obligation we can start the discussion, understand your current state and answer any questions to provide you with a way forward.

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Best Practice

Your Business Continuity technology solution needs to be deployed or has been deployed and you require expertise to ensure it is operating with the associated best practise in people and process management. IPI Consultants can provide you a formal programme of management, procedural and performance measurement tactics to operate by.

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Know what to do next. Back to business as usual with a robust plan for future Disaster Recovery and Business Continuity? Maintain aspects of your current Business Continuity operations? Or expand the operating model to support additional volumes, channels, and all associated operating imperatives addressed such as hiring, culture, process, management and toolsets? IPI can address all of those scenarios so you can effectively carry on into the future with the confidence and knowledge required to stabilise and ensure your business flourishes.

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We are Here to Help!

A business continuity strategy will provide for the continuation of business critical functions in the event of a significant business disruption. Let us help you be prepared.

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Latest Updates


UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Contact Centre Crisis Management

Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.

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Upcoming Webinar


17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.

Harvey Gill, Head of IT

IPI immediately understood the urgency and responded very quickly whilst keeping us in the loop to make sure within 72 hours our designated Agent workforce was able to work from home and continue to deliver a high level of customer service to our Members.

Andy Woodrow, Assistant Service Delivery Manager