Delivering Transformational Success from your Avaya Platform

IPI has decades of experience with Avaya – and can help you maximise the potential of your investment.

Evaluate. Support. Refine. Improve.

From the UK’s most accredited Avaya partner

If you think you are not getting the most from your Avaya investment or current Avaya Partner– let us help you maximise it.

One of the largest Avaya technical teams in the UK
Our award-winning team has experience with hundreds of contact centres across multiple industries.
20 years' investment in Avaya technology skills and contact centre operations
We can ensure you’re not being overcharged or under supported.
We support over 300 Avaya contact centres and 55,000 agents handling 4 million daily transactions
IPI can also help you optimise your Avaya licensing.

Achieve Optimal Infrastructure and Operational Performance

Many companies invest heavily with Avaya technologies and platforms but then often fail to achieve optimal infrastructure performance and the platforms themselves become out of shape and inefficient.

We take over your Avaya support whilst analysing and optimising your solution to ensure that you have no interruption to your business or customers but start quickly to benefit from getting the most out of your historical investment.

While contact centre technology is our focus, we know that the key to success is to align your people, processes and platform, so that every element works in harmony.

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Read Our Customer Stories

Hillarys logo

Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

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Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and  future-proof infrastructure across all its sites.

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Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.

Steve Joyner Managing Director - UK & Ireland

Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT

IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.

Steven Dick, Infrastructure Engineer III

“The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.”

Steve Brookman, Head of Platforms

IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.

Omar Abu-Rish, Securitas Operations Centre Manager

IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class solutions. Their insights and expertise have been invaluable to our business and we look forward to the future of the relationship. Not only do they provide great support they also help frame projects and software implementation to ensure they are delivered effectively.

Samuel Newman, Deputy to Operations Director