Avaya Expertise

Most accredited UK Diamond Partner and Avaya Support experts

Full Audit of Your Avaya Estate

As Avaya’s most experienced partner in the UK, we can manage your Avaya estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get the best from your Avaya investment?

Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported.

We typically realise savings of 20-50% in licences and capacity!

Complete the form to speak with one of our Avaya Engineers.

Avaya’s Most Accredited Partner

Why is IPI the UK’s Avaya Support and Solutions partner of choice? We have been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.

 

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World Class Avaya Support

From our three Network Operation Centres in the UK we provide a rapid-response support desk at any moment, day or night, on any day of the year. IPI has the UK’s largest Avaya technical team. We invest heavily in training and development to ensure our team of engineers is able to deliver rapid resolutions to any issue.
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customer journey

Optimal Performance Managed Services

Our business is dedicated to improving contact centres. IPI can take ownership of your entire contact centre ecosystem to deliver continual improvements and innovative solutionwith minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.
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Transformational Journeys

We are a company whose prime focus is helping improve or maintain our customers contact centres using technology as an enabler. Our experts will analyse and help shift your contact centre’s capabilities to the ever-evolving reality of your business and guide you through a Digital transformation journey with the use of AI and Cloud.
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Partner for Innovation and Avaya Support

We integrate and innovate too. As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional performance.
IPI were the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll keep on developing and delivering cutting-edge services and applications to match the needs of your customers and your business.

“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall – Head of IT

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“We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable.”

Charlie Barrett, Telecoms & Infrastructure Manager

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Read Our Customer Stories

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Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

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Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and  future-proof infrastructure across all its sites.

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“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.”

Paul Kenyon, Connect Services Manager (Data & Voice)

Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT

IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.

Steven Dick, Infrastructure Engineer III

“The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.”

Steve Brookman, Head of Platforms

IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.

Omar Abu-Rish, Securitas Operations Centre Manager