Avaya Expertise

Most accredited UK Diamond Partner and Avaya Support experts

Avaya’s Most Accredited Partner

Why is IPI the UK’s Avaya Support and Solutions partner of choice? We have been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.

We can deliver your Avaya contact centre in the way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get the best from your Avaya investment?

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World Class Avaya Support

From our three Network Operation Centres in the UK we provide a rapid-response support desk at any moment, day or night, on any day of the year. IPI has the UK’s largest Avaya technical team. We invest heavily in training and development to ensure our team of engineers is able to deliver rapid resolutions to any issue.
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Optimal Performance Managed Services

Our business is dedicated to improving contact centres. IPI can take ownership of your entire contact centre ecosystem to deliver continual improvements and innovative solutionwith minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.
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Transformational Journeys

We are a company whose prime focus is helping improve or maintain our customers contact centres using technology as an enabler. Our experts will analyse and help shift your contact centre’s capabilities to the ever-evolving reality of your business and guide you through a Digital transformation journey with the use of AI and Cloud.
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“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall – Head of IT

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“We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable.”

Charlie Barrett, Telecoms & Infrastructure Manager

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Partner for Innovation and Avaya Support

We integrate and innovate too. As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional performance.
IPI were the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll keep on developing and delivering cutting-edge services and applications to match the needs of your customers and your business.

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Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

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Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and  future-proof infrastructure across all its sites.

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Talk to the Avaya Support Experts

We hold the highest Avaya engineer to client ratio in the UK which enables us to deliver a 98.7% client retention rate. Organisations across all sectors trust IPI to design, deliver and maintain their Avaya estate. We would love to help you.
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Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT

IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.

Steven Dick, Infrastructure Engineer III

“The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.”

Steve Brookman, Head of Platforms

IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.

Omar Abu-Rish, Securitas Operations Centre Manager

IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class solutions. Their insights and expertise have been invaluable to our business and we look forward to the future of the relationship. Not only do they provide great support they also help frame projects and software implementation to ensure they are delivered effectively.

Samuel Newman, Deputy to Operations Director

IPI went above and beyond to get additional licenses set for us as the lockdown took hold. These were essential to us being able to service our customers

Pete Clinksales, IT Manager