Avaya Diamond Partner

IPI is the Avaya partner that can harmonise your people, processes and platform to drive maximum value from your Avaya investment.

98.7%

Client Retention Rate

Avaya’s Most Accredited Partner

Why is IPI the UK’s Avaya partner of choice? We have been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.

We can deliver your Avaya contact centre in the way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get the best from your Avaya investment?

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“Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.“

Steve JoynerAvaya Managing director - UK & Ireland

Hillarys digital transformation

Hillarys were looking for an Avaya partner that could deliver on their digital transformation roadmap. Since working with IPI, Hillarys has streamlined its operations, reduced costs, improved efficiency and ensures consistent quality across the board.
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Julian Bond, CIO of Hillarys – how IPI delivered Digital Transformation.

Your Avaya partner for innovation

We integrate and innovate too. As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional performance.
IPI were the first Avaya partner to deliver webchat and video calling on the platform. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll keep on developing and delivering cutting-edge services and applications to match the needs of your customers and your business.

Managed Services

As a Diamond Avaya partner with Avaya-certified engineers, we have the depth of talent, as well as the time-honed processes, to meet any challenge your contact centre might face. Our proactive monitoring capabilities mean that we can often resolve issues before you know there’s a problem.
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Proactive Outreach Manager

Design and manage high performance and cost-effective automated notifications and outbound campaigns, and reach customers via voice, email, or text messaging. IPI’s Proactive Outreach Manager can notify customers of key information and enable them to take immediate action through automated self-service or by a conversation with an agent.

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WFO

Our WFO solutions and services help our customers optimise and improve their capacity planning, forecasting and scheduling practices underpinned through an industry best practice methodology developed by working with dozens of contact centres around the world.
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How IPI Helped Securitas

At the very outset of the project, IPI’s consultants conducted a full audit of the entire Securitas UK telephony infrastructure, which spans the ARC, a disaster recovery site and numerous locations nationwide. This audit allowed the IPI team to proactively identify any potential points of failure. IPI then went on to devise and deliver a plan to reconfigure the systems, eradicating any possible weaknesses, however slight.

SECURITAS

Boosting the responsiveness and capabilities of the Securitas uk alarm response Centre.