Uncover Avaya savings with a free audit

From IPI – the most accredited UK Diamond Partner and Avaya Contact Centre support expert

Identify savings of 20-50% in licences and capacity

As Avaya’s most experienced partner in the UK, we can manage your Avaya contact centre estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get maximum value from your Avaya contact centre investment?

Take advantage of our free audit of your Avaya contact centre and UC – we can ensure you’re not being overcharged and under supported.

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Avaya’s Most Accredited Partner

IPI has been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel contact centre systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.

 

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Protect your reputation

From our three Network Operation Centres in the UK we provide a rapid-response support desk at any moment, day or night, on any day of the year. IPI has the UK’s largest Avaya technical team and we continually invest in training and development.
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customer journey

Optimise performance

IPI can take ownership of your entire contact centre ecosystem to deliver continual improvements and innovative solution with minimal outlay and risk. Together we can drive down costs, improve the customer experience and change the notion of what’s possible.
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Transform capabilities

If your business needs to respond to new challenges or customer expectations, our experts can guide you through a digital transformation journey including the adoption of AI and cloud technologies. IPI has decades of experience in bringing advanced tech to contact centres.
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Your partner for innovation and Avaya support

As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional customer experiences, every day.
IPI was the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll continue developing and delivering cutting-edge services and applications to match the needs of your customers and your business.

“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall – Head of IT

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“We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable.”

Charlie Barrett, Telecoms & Infrastructure Manager

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Read Our Customer Stories

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Digital Transformation

By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.

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Mission Critical Operations

As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and  future-proof infrastructure across all its sites.

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Implementing not one but two new contact centre solutions all whilst working remotely for the first time was something we never thought would be possible. Delivering the end solution with IPI during lockdown enabled us to continue to support both our existing customers and a whole new set of customers in home-schooling parents at a very critical time for education, whilst also making us resilient for the future.

Zoe Router, Customer Service Director, Findel

Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.

Steve Joyner Managing Director - UK & Ireland

Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT

IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.

Steven Dick, Infrastructure Engineer III

“The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.”

Steve Brookman, Head of Platforms

IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.

Omar Abu-Rish, Securitas Operations Centre Manager