Identify savings of 20-50% in licences and capacity
As Avaya’s most experienced partner in the UK, we can manage your Avaya contact centre estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. So why not see how we can help you get maximum value from your Avaya contact centre investment?
Take advantage of our free audit of your Avaya contact centre and UC – we can ensure you’re not being overcharged and under supported.
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Avaya’s Most Accredited Partner
IPI has been Avaya’s top tier partner for over 20 years and have one of the largest Avaya engineering teams in the UK. This knowledge encompasses Avaya’s full suite from old Nortel contact centre systems and outbound dialling to the very latest WFO, AI and Cloud capabilities.
Protect your reputation
From our three Network Operation Centres in the UK we provide a rapid-response support desk at any moment, day or night, on any day of the year. IPI has the UK’s largest Avaya technical team and we continually invest in training and development.
Optimise performance
IPI can take ownership of your entire contact centre ecosystem to deliver continual improvements and innovative solution with minimal outlay and risk. Together we can drive down costs, improve the customer experience and change the notion of what’s possible.
Transform capabilities
If your business needs to respond to new challenges or customer expectations, our experts can guide you through a digital transformation journey including the adoption of AI and cloud technologies. IPI has decades of experience in bringing advanced tech to contact centres.
Your partner for innovation and Avaya support
As Avaya specialists we ensure your investment is always protected and future proof. In addition to world class managed services, we monitor system performance to ensure your contact centre is delivering exceptional customer experiences, every day.
IPI was the first partner to deliver webchat and video calling on Avaya. Our CTI and application development team have integrated Avaya solutions with a huge range of platforms, and we’ll continue developing and delivering cutting-edge services and applications to match the needs of your customers and your business.
“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”
Martin Nall – Head of IT
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“We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable.”
Charlie Barrett, Telecoms & Infrastructure Manager
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Read Our Customer Stories
Digital Transformation
By implementing Avaya IP Office with ACCS (Avaya Contact Centre Select) using POM, Hillarys call centre team can blend calls – enabling them to assist the inbound team when required.
Mission Critical Operations
As one of the world’s largest security providers, Securitas selected IPI to deliver always-on, highly resilient and future-proof infrastructure across all its sites.
