Notification Automation

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Superpowers for your IVR System

The notification automation suite gives customers a natural voice user interface so they can rapidly access their information, request documents or receive alerts – without ever having to wait for an agent.

Make Instant Customer Connections

With our notifications applications suite, customers can make enquiries and receive immediate, considered responses. Rather than waiting for an agent, which can, in some cases, take a considerable amount of time, our applications can solve the issues within minutes.

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High Containment Rates

During the application design process, our team of experts build upon our extensive speech recognition modules with custom grammars and recognitions so that your customers get the most positive, natural experience capturing a high percentage of customer requests.

The ‘Me’ suite of applications typically achieve over 85% containment rates delivering huge return on investment.

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Our Suite of Notification Applications

Tell Me

Give customers the information they need in the fastest way possible

Enhance the customer experience by giving people data more quickly and improve agent experience by reducing low-value calls. By doing so, you will see a reduction in agent attrition.

Send Me

Deliver assets to customers or switch them to digital channels

Reduce staff costs by automating low-value transactions whilst offering your customers the choice of digital channels by initiating a link to callers presenting a mobile phone number.

Alert Me

Create automated alerts based on custom triggers

Eliminate simple repetitive calls to cut call volumes and staff costs whilst generating revenue through subscription services.

Tell, Send, Alert…. How can we Help?

Our business is dedicated to improving contact centres. We do this by incorporating emerging technologies in convenient packages that enable our clients to adopt game-changing solutions with minimal outlay and risk. Everything we do is focused on driving down costs, improving the customer experience and changing the notion of what’s possible.

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Latest Updates

News

IPI teams up with The Mentoring Lab to help young people break into the tech sector

IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…

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Blog

IPI's Accreditations: Security, Quality and Environment

ISO27001, ISO14001, ISO9001. What are these accreditations? What do they mean to us as a business? IPI's Compliance Standards Manager, Natalie Walker, gives a brief…

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Video on Demand

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market

Alert Me allows us to send messages to large groups of students, from lectures being cancelled to full campus lock-downs

Top 10 UK University

Send ME allows us to cope with the surge in demand that occurs around our customers’ product updates and new releases.

Multinational Fulfilment Agency