Revolutionise your Contact Centre
With digital agents, through RPA, you can improve operational efficiency.
Interacting with your Business
Our Digital Workers interact with your business systems in the same way as your existing workforce – they are able to launch applications, log in, enter data, press buttons, make decisions, read and understand content, create and update files, send updates and more – only much faster and without errors.
Hear from our RPA Experts
In this video we focus on the digital revolution that is currently transforming Customer Contact, and in particular, how exciting developments with technologies such as Robotic Process Automation and AI will allow organisations to keep pace with, and exceed, customers’ ever-growing demands.
Digital Workers at the Forefront
Digital Workers aren’t restricted to the back office though. Whilst IPI have a wealth of experience in automating traditional back office admin tasks, front office employees can now also be empowered through Agent Assisted Automation – allowing your digital workforce to support your human workforce in real time. We are transforming front end operations, extending the reach of RPA across the entire organisation and allowing the end-to-end digitisation of any process; Irrespective of how old existing systems are, within weeks – without coding and at a fraction of the cost of traditional approaches.
Getting Started with RPA
There are now so many options in the world of automation that it can be difficult to know what choices to take. Often, what’s required is a carefully curated selection of tools working together seamlessly to deliver exceptional customer contacts.
IPI act as trusted advisors to help simplify and make sense of your requirements – cutting through the buzzwords and focusing on solutions. We will work with you to understand and choose the business processes that will maximise the value and efficiency of automation in your contact centre.
Easing Employee Workloads
IPI’s automation platform eases your workforce’s load, enabling them to focus on complex, high value interactions where human knowledge, intuition, and empathy really count. Instead of accessing multiple existing legacy systems, agents enabled by our automation platform have a single, dynamic, highly functional digital front-end. The look and feel, and interactivity it enables is entirely configurable – with no coding.
Benefits
Reduced call handling times by 30-50% more than traditional methods
60% reduced overall training cost vs. multiple legacy systems
30% reduction in error and improved compliance
Talk to us About How we can Help you Revolutionise your Contact Centre
Your growth could be limited using just manual processes. With the use of RPA we can help you to automate, be more streamlined and more efficient.
Latest Updates
News
Gtech Selects IPI to Support Contact Centre Operations
IPI secures three-year contract based on extensive Avaya experience 28 September, 2021 – IPI, the contact centre specialist, today announced that Gtech, an independent British designer…
Blog
Customer Success – A key differentiator when selecting a partner
Today’s companies are tuned into the needs of their customers like never before – adopting practices which facilitate a smoother customer journey, both encouraging long-term…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
