The UK Contact Centre Decision-Maker’s Guide 2020-2021

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Contact Babel – The UK Contact Centre Decision-Maker’s Guide 2020-2021

The challenge for businesses is to improve the customer experience, protect their customers’ private and personal information and control their own costs. As such, the use of automated voice-based solutions has become widespread and offers a rapid service option to customers while keeping contact centre costs down. Download the latest Contact Babel Decision-Maker’s guide for industry-specific insights.

Self-Service Technology

Designing the IVR self-service experience with customers’ needs in mind, marketing it as an aid for customers, rewarding the customer for using it and tuning the application to make it even better can mean up to 90% of relevant calls are dealt with automatically: a massive cost saving, an improvement in the customer service experience and a boost for the company’s reputation with its customers.

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Transformation is easy….

…….when you have a partner that can guide the way. Our consultants, architects and engineers have decades of experience in guiding contact centres into the future. We can help you implement solutions that improve the customer experience, improve efficiency and delight your teams.

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Decision-Maker's Guide