Can your customers change the channel?

Our Send Me solution gives your customers options to switch from the IVR system to a digital channel.

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Smart call deflection

Channel switching means putting your customers in control. Give them the opportunity to switch from the call queue to a digital channel.

Send Me is our channel switching solution, which is part of our Cloud AI suite of applications.

With Send Me, you can take requests from customers 24×7, quickly and accurately collect contact details and feed this information directly into your fulfilment processes. Instead of tying up agents with low-value, routine requests, you can give customers fast access to the documents they need or offer them the option of moving to a digital channel with a proactive SMS when you see they are calling in from their mobile phone.

Channel switching

Deflect more calls, accelerate call handling times, and improve the customer experience by giving customers the option to channel switch, either to a live chat, chatbot, or email.

Send documents or data

Customers looking for answers? Send Me can give your customers the personal data or resources they need, without your agents getting involved.

IVR to chatbot

Chatbots can resolve queries quickly and accurately. That’s why customers often choose a virtual agent when given the option. Send Me makes it easy for your customers to hop over to a chatbot.

IPI Cloud AI – automation solutions for your contact centre

Send Me is one of 5 self-service and automation applications that we offer as part of our Cloud AI package.

Our solutions:

  • Integrate seamlessly with your existing contact centre software
  • Operate from the cloud (no hardware required)
  • Extend the potential of your contact centre overnight

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1-2-1 ROI case building tutorial

If you want to enhance your contact centre, improve both the customer and employee experience and balance demand without increasing costs but you don’t have the capacity, budget, or appetite to overhaul your contact centre environment then let us show you how IPI Cloud AI is a cost-effective SaaS model that plugs in to your existing contact centre.

Alongside our solutions are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.

IPI Cloud AI Webinar

Watch our experts deep dive into how IPI Cloud AI can enhance your contact centre, improve CX and reduce costs.

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Integration-as-a-Service

If you think it, we can build it!

Our development team has worked alongside countless contact centres in a wide variety of industries. This means that we are skilled at adapting our approach to suit your own processes and practices. Our focus is always on delivering results in a way that helps your colleagues achieve their goals. We succeed when you succeed.

Can we work with your blend of software? Yes. Our developers routinely build new functions for core contact centre solutions, and also build integrations between applications.