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Project Manager

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Location: England (Hybrid)

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Job details

Do you want an opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?

We are looking for a Project Manager as part of the Project Management Team. The Project Manager is key to the successful delivery of IPI solutions and ensuring Exceptional Customer Contact.

What does the role involve?

  • Strong leadership of customer relationships during the project lifecycle.
  • Working closely with the operations team and PMO to ensure that product and resources are ordered efficiently to ensure that project timescales are met.
  • Strong communication across IPI to ensure that solutions meet design intent of the sales and pre-sales teams, and that financial reporting and RAG status reporting is accurate and timely.
  • Manage IPI and customer 3rd party suppliers and service providers where required.
  • Provide forecast of cash flow, revenue recognition and invoicing throughout a project. Keep records of costs incurred against budget and provide early indications of budget breaches.
  • Sales assistance is required to prepare draft documents for tender responses and customer relationship building.
  • Manage changes throughout the project lifecycle.
  • Manage all internal and 3rd party resources to ensure tasks are being completed within agreed timeframes. Provide forecasts of required resources and skill to assist in wider operations resource planning.
  • Manage the creation of IPI project documentation that accurately and objectively determine the suitability of a system to be migrated into production environment, and that the solution designed meets the success criteria of agreed deliverables.

You will have the following skills and attributes:

  • 5+ years’ experience working for a Telecommunications reseller, vendor or similar.
  • Excellent interpersonal and communication skills. You should be confident to communicate with CxO level within small and large organisations.
  • A high level of understanding of Contact Centre, UC and Data Networking technologies.
  • Exceptional time management and organisational skills.
  • Exceptional commercial acumen, ability to manage a budget.
  • Dynamic, professional, positive in attitude and decisive in approach.
  • Be capable of influencing key decisions and problem-solving.
  • Have the following professional qualifications: Prince2/Agile Practitioner (or equivalent), PMI and ITIL.

What is it like to work for IPI?

IP Integration is dedicated to creating intelligent contact centre and IT solutions which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award-winning, value-add solutions.

We are an agile, highly accredited organisation with over 20 years' heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.

What we offer:
  • A great working culture in impressive new offices, all the fruit you can eat and coffee on tap
  • A competitive base salary and benefits
  • One day off each year to volunteer for a charity or cause close to your heart
  • A highly motivated and social working environment with a collaborative spirit and active CSR champions
  • Career development and training opportunities
  • Ability to work from home and from other offices

If you would like to apply for this role, please send your CV to recruitment@ipintegration.com

When applying, please provide your salary expectations.

Due to the number of applications we expect to receive, we regret that we will only be able to respond to those that are shortlisted. If you haven't heard from us within 21 days, then your application has not been successful. We thank you for your interest in IPI.