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Delivery Consultant

Location: South (London or Reading)

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Job details

Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?

We are seeking a high-performing, self-motivated individual who is driven by delivering exceptional solutions for our clients.

What does the role involve?

 

  • Delivery of the Avaya Aura product portfolio
  • Creation of solution design and testing documentation
  • Working closely with project managers to plan and deliver large complex Avaya solutions
  • Provide a supportive and knowledgeable escalation point for clients and IPI team members
  • Provide expertise to the Sales and Pre-Sales function to ensure IPI’s success in gaining and retaining business

You will have the following skills and attributes:

  • In depth experience of Avaya Aura Communication Manager and associated applications such as Session/System Manager, IX Messaging and Call Centre Elite
  • Experience of Avaya Aura Contact Centre, Chatbot and Workspaces
  • Experience of SIP deployment requirements and troubleshooting
  • Confident customer facing skills
  • Strong technical leadership and the ability to work in a high performing team
  • Attention to detail

What is it like to work for IPI?

IP Integration is dedicated to creating intelligent contact centre and IT solutions which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award-winning, value-add solutions.

We are an agile, highly accredited organisation with over 20 years' heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.

What we offer:
  • A great working culture in impressive new offices, all the fruit you can eat and coffee on tap
  • A competitive base salary and benefits
  • One day off each year to volunteer for a charity or cause close to your heart
  • A highly motivated and social working environment with a collaborative spirit and active CSR champions
  • Career development and training opportunities
  • Ability to work from home and from other offices

If you would like to apply for this role, please send your CV to recruitment@ipintegration.com

When applying, please provide your salary expectations.

Due to the number of applications we expect to receive, we regret that we will only be able to respond to those that are shortlisted. If you haven't heard from us within 21 days, then your application has not been successful. We thank you for your interest in IPI.