Call Volumes at Peak Levels?


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With many contact centres experiencing over 40% surge in-call volumes, ensuring callers are answered within a reasonable time is becoming a critical issue.

Enabling callers to opt out of waiting in a queue and receive a call back from an agent can have a dramatic and immediate effect on service levels.

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Q4 Me call back solution

IPI’s Q4 Me call back solution provides big benefits to organisations and customers alike. Rather than forcing callers to wait in queue, simply offer a call-back service.

  • Reduce abandon rates by 45%
  • Improved experience – 70% of callers prefer a callback than waiting in-queue
  • Reduce telco costs by eliminating hold time
  • Shorter call duration, callers that have not had to wait will not waste agent time complaining

Free Trial

To help businesses manage their call peaks and potential lack of staff in these challenging times, IPI is offering Q4 Me for 30 days free of charge, no commitment required.

Fill in the form for more information or contact us.

If there’s a massive spike in call volume, you may decide to offer a call-back immediately when a caller connects. On other occasions you may want to set a specific time limit. You can also call the customer back within a defined time period or at a convenient, agreed time in the future. The result? You don’t lose a call, you meet your SLAs, you optimise the number of agents you need at any given time AND, if you’re using a Freephone number, call charges are reduced.