Call Volumes at Peak Levels?


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With many contact centres experiencing over 40% surge in-call volumes, ensuring callers are answered within a reasonable time is becoming a critical issue.

Enabling callers to opt out of waiting in a queue and receive a call back from an agent can have a dramatic and immediate effect on service levels.

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IPI’s Q4 Me in-call queuing and callback application provides big benefits to organisations and customers alike. Rather than forcing callers to wait in queue, simply offer a call-back service.

  • Reduce abandon rates by 45%
  • Improved experience – 70% of callers prefer a callback than waiting in-queue
  • Reduce telco costs by eliminating hold time
  • Shorter call duration, callers that have not had to wait will not waste agent time complaining

Free Trial

To help businesses manage their call peaks and potential lack of staff in these challenging times, IPI is offering Q4 Me for 30 days free of charge, no commitment required.

Fill in the form for more information or contact us.