Avaya Support and Optimisation Programme

 

Improve the performance of your Avaya solution while controlling costs

 

Amplify Performance and Streamline Costs

We can help you maximise the potential of your investment.

Our consultants can help you unlock value and improve the customer experience.

One of the largest Avaya technical teams in the UK
Our award-winning team has experience with hundreds of contact centres across multiple industries.
20 years' investment in Avaya technology skills and contact centre operations
We can ensure you’re not being overcharged or under supported.
We support over 300 Avaya contact centres and 55,000 agents handling 4 million daily transactions
IPI can also help you optimise your Avaya licensing.

We start with a complete audit of your Avaya estate, contact centre operations and technologies. Our consultants look for opportunities to streamline processes and activate features so that your agents can achieve more, while your customers get the help they need in less time.

The Avaya Support and Optimisation process includes:

1. Analysis and reporting on your current operations and challenges

2. Onboarding your Avaya solution

3. Refining and rationalising your Avaya estate

4. Ongoing customer success initiatives

Recommended for: Contact centres running on legacy Avaya estate.

Timeline: 2-4 weeks

Benefits:

  • Rationalise your Avaya costs
  • Enhance customer experiences
  • Increase features, channels and services

 

Complete the form today to download your copy of IPI’s Avaya Support and Optimisation Programme to find out more or contact us.

Download IPI’s ASOP Brochure

Implementing not one but two new contact centre solutions all whilst working remotely for the first time was something we never thought would be possible. Delivering the end solution with IPI during lockdown enabled us to continue to support both our existing customers and a whole new set of customers in home-schooling parents at a very critical time for education, whilst also making us resilient for the future.

Zoe Router, Customer Service Director, Findel

Avaya have enjoyed over 20 years working in partnership with IP Integration who have invested heavily in developing their skills to the highest level around our contact centre portfolio. Adding value IPI compliment Avaya’s solutions with their own in house developed application innovation and consulting led approach which has insured we have enjoyed great success together and of course most importantly with our customers where IPI’s commitment to exceptional customer contact has really delivered.

Steve Joyner Managing Director - UK & Ireland

Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.

Martin Nall – Head of IT

IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.

Steven Dick, Infrastructure Engineer III

“The support offered by IPI has been second to none. We are all operating in unprecedented times and IPI has ensured through its robust business continuity solutions, that we maintain ‘business as normal’ for our customer base.”

Steve Brookman, Head of Platforms

IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.

Omar Abu-Rish, Securitas Operations Centre Manager