AI-Driven Automation

With PWC finding that 41% of policyholders who had difficulties with their insurers are more likely to switch providers due to a lack of digital capabilities, keeping digital channels open is paramount.

Thursday 19 November at 10.30am

AI-Driven Automation

Addressing some of the biggest challenges facing Customer Service Environments in the Insurance sector

Join IPI, along with guest speakers Rick Huckstep, Chairman of The Digital Insurer and Mark Bower-Dyke, Founder and Chief Visionary Officer at Be Wiser, as we discuss strategies and technologies to help Insurance Companies address some of the biggest challenges facing their Customer Service Environments. We will also look at how COVID, and the unusual circumstances we are in, are driving insurance companies to invest in technology in a way we haven’t seen before.

The UK Insurance market is seeing one of the most disruptive periods in it’s history as new innovative competitors look to challenge the established brands, seeing an opportunity to exploit their larger competitors lack of agility and aging infrastructure. The traditional expectations of insurance brands are radically changing as customers look for speed of service, ease of use and of course the best price. With customer loyalty never been so hard to come by, Insurers are having to battle exceptionally hard to retain and attract new customers. AI-driven automation is proving extremely beneficial in these areas.

  • Explore how the rapidly changing UK insurance market is creating both challenges and opportunities for organisations
  • Explore techniques to utilise Artificial Intelligence in order to drive efficiencies in the contact centre
  • Look at what Digital Innovation means, particularly in relation to making the best use out of legacy back office systems
  • Understand best practices and what impact Self Service Strategies and Process Automation can have on the customer journey

Date and time: 19 November, 10.30 – 11.30

Have your say

A Q&A session will take place so you can ask any questions you may have about AI-driven automation and different tools available to the insurance sector. We will also run an interactive poll throughout, with the findings displayed to all participants and attendees. The results of which will be discussed by the panel.

Register now or contact us if you have any questions about our event.


Rick Huckstep

Chairman of the Digital Insurer

Rick Huckstep is Chairman of The Digital Insurer, a keynote speaker, advisor on digital insurance innovation and investor in tech start-ups. Rick was one of the original social media influencers in the world of InsurTech and has interviewed 100's of founding teams and written over 100 articles on InsurTech since 2015.

Mark Bower-Dyke

Chief Visionary Officer, BeWiser

With over 40 years of experience in the insurance industry, Mark has been a jack of all trades, a Lloyds Underwriter, Lloyds Broker, general Insurance Broker, the list is endless.
Mark has been the entrepreneur setting up and selling a number of highly successful insurance businesses and is the founder of Be Wiser Insurance, the leading independent insurance brand.

Steve Murray

Applications Director at IPI

Steve's focus has been on pioneering the development of self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. He is a regular contributor and speaker at customer experience and contact centre events around the world.

Hosted By

Ben Smith

Solutions Consultant at IPI

Through delivery of assessment, recommendation and implementation of 3 integral pillars (People, Process and Technology) Ben works with IPI’s Emerging Technologies and Applications teams to utilise the latest in Artificial Intelligence (AI) and in-house developed applications to deliver innovative and effective transformation programmes for our clients.

Isaac Richardson

Contact Centre Technology Consultant at IPI

Isaac specialises in understanding, consulting on, and deploying new and innovative technology in the contact centre space to the Insurance sector. He has worked for IPI for the last 5 years and in that time has been part of the technology revolution which is reshaping the industry.