Ageas Case Study

Using AI to insure a great customer experience

Ageas is one of the UK’s largest insurers, supporting over 4 million customers with personal motor, home, pet and small business insurance.
Part of an international group headquartered in Brussels, Ageas UK works to provide great value all the time and brilliant service where it matters.

Committed to Exceptional CX

As part of its service commitment, Ageas decided to enhance its customer choice by introducing AI and voice bot options to support customers with straightforward queries. Read our case study to see how we introduced the voice bot to their existing contact centre platform. The new voice bot is based on IPI Cloud AI, a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors.

Download the Case Study