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How cloud-based technology is key to contact centre growth

The value of the cloud has never been as apparent as it has over the last 18 months. From transitioning to remote working, to increasing the ways in which customers communicate with brands, the cloud has truly come of age.

What sets the cloud apart is the potential it offers its users – that ability to embrace the new trends quickly and easily. The cloud is, in many ways, the unsung hero of the contact centre – acting as the gateway to the innovation that many organisations are striving for.Within this piece, we will look at the main benefits of implementing a cloud contact centre and how organisations can introduce or enhance cloud technology to meet evolving needs.

Read the full article on Engage Customer where Craig shares why you should move to the cloud, and the benefits it provides, customer success stories, and 4 easy steps to cloud migration.