The post-pandemic world has created a new hybrid working environment, with employees splitting their working hours between their homes and the office. While this allows for people to connect once again more easily with colleagues and receive more hands-on support from managers, in this new way of working it’s more important than ever that the employee experience (EX) is one where engagement, performance and job satisfaction can thrive.
Organisations that look to improve EX in the contact centre for their agents will not only see an improvement in employee morale and engagement, but will subsequently also see an improved customer experience (CX). Below are our recommendations of how to adapt to this new normal.
Please contact us for any further information, or to discuss how we can help transform your contact centre.
Head of Consulting
Read the full article on MyCustomer, looking at how you can improve EX, boost team morale, and utilise your contact centre infrastructure more effectively.